Copthorne Hotel Merry Hill Dudley

Love the Copthorne Hotel. The rooms are clean, comfortable, and spacious, and it is very reasonably priced and has a great location especially if you like to shop, Merry Hill shopping centre is a 5 minute walk across the road and has so many great shops & eateries.The staff at the Copthorne are so friendly and helpful, especially Donna at the check-in desk she made us feel very welcome. I like that you can not use the stairs or lift unless you have a key card, making this hotel a secure, safe place . The bar staff and breakfast staff were so friendly and helpful, I would definitely recommend paying the Copthorne a visit. I am looking forward to our next visit.

Loved the proximity to the Merry Hill Shopping Centre, which is literally a 10 minute walk. You are also located right on the canals so you have plenty of nice places to walk nearby. First impressions of the hotel were amazing! The lobby is spacious and airy and welcoming. Little touches like water dispensers to help yourself to and seating. The lifts are secure and room key cards are required to operate the lift (up only). Rooms are lovely, spacious, comfortable bed, nice views of the water (waterfront King room). Windows with safety features so to make them child safe. Had a great night's sleep! Breakfast is worth every penny! For £10 per adult and £6.50 per child you have access to all you can eat buffet. Full English options plus continental options, fruit, toast, Cereal, plenty of vegetarian options too! And even a pancake machine! We all loved the breakfast! The pool was nice too, uses a couple times. Children can swim up until 7pm. It can get a little crowded at peak times though. Parking is plentiful and you just sign your car in, on a digital screen, on check in. Staff friendly and polite. Lovely bar/restaurant. Outside seating by the water. Definitely would stay again!

Genuinely was an exceptional experience. Booked reasonably last minute and the price was really good for the facilities that they offered. The hotel was really easy to find and well placed. Check-in was very, very good. Donna - who checked us in - was extremely welcoming and kind, making sure to interact with my 2 children. Everything was slick and smooth. We had been allocated inter-connecting rooms which made a WORLD of difference to our stay (as we had to book 2 rooms as a family of 4). The rooms were immaculate with a card saying they had been prepared by Tina. The rooms were very spacious. In the morning we went to breakfast and were greeted by Vikki. Again, it was a great experience where we paid for breakfast and the offering was explained to us - including the magical pancake machine. There was a huge selection that kept us all happy. After that, we were able to use the hotel pool free of charge for a quick swim before check-out. All in all a fantastic stay, where the service and facilities both matched high standards and I wouldn’t hesitate to recommend it. Review also posted on Google reviews.

All the staff were friendly from reception, health club and restaurant. The pool was nice. Good size with jacuzzi. Towels and lockers provided. Restaurant - lovely food, plenty of staff at dinner and breakfast. Breakfast had plenty of choice. Room was clean and good size. We stayed in a club room with 1 x double and 1 x single. Nice view over the canal

From the time we arrived the receptionist was very professional, attentive, and went beyond the call of duty. And this panned out into the rest of the staff during breakfast. I had to sound check at 8am so I had to leave at 7:30am the time breakfast starts. And they more than ensured I had breakfast to take away, and being vegetarian, they accommodated my dietary requirements. Also on the last day, there was an accident that required first aiders attending to my need, and they each couldn't have done more. They were so professional, and well geared up on what they knew in order to help me understand my rights, and ensured that I was ok. They didn't just leave me to me own care. All the staff you can tell have either had the best training or as people they have a good heart. Or a combination of the two.